Advertising End Date
29 Jul 2022
Job Description

A Welcome Hero at the University of Derby provides information, guidance and an approachable environment to new and returning students, their families and staff from across the institution.

The Welcome Hero role supports our thriving and inclusive culture and promoting diversity and inclusion is a priority for the University and it is important that the diversity of our student body is reflected within our Welcome Heroes. For this student-facing role we are looking for applications from international students.

 

Role Requirements:

· Welcome and guide new and returning students around the campus and local areas.

· Provide site and city tours when required.

· Staff and support Welcome Hero desks as a clear point of contact for students and staff.

· Assist students with their queries and help alleviate pressure on key services such as the College Student Centres and        Libraries.

· Act as a positive ambassador for the University.

· Provide new and returning students with a welcoming environment.

· Proactively engage with new and returning students, signposting to services, activities, and information.

· Take responsibility for own health and safety (including following COVID guidelines), acting as a role model for other Welcome Heroes and the University community.

· Welcome Heroes are required to wear a uniform – a t-shirt or hoodie will be provided whilst on shift.

· Welcome Heroes will be required to appear in photographs, videos and other content for social media channels, unless there is reason for them to be exempt.

· Provide digital help to new and returning students.

· Provide support to the Student Engagement and Enhancement team collecting international students arriving to London Heathrow and Manchester on airport pickups.

 

Key Skills:

· Confident in approaching others.

· Polite and friendly manner.

· Knowledge of the University, its sites, the Union of Students and Derby City.

· Good communication skills.

· Calm under pressure.

· Problem solving.

· Teamwork.

 

· Welcome Heroes:

· Are punctual.

· Act responsibly.

· Treat others with respect and have an awareness of equality and diversity.

· Are professional.

· Safeguard themselves and others.

· Use initiative.

· Are presentable and maintain personal hygiene standards.

· Are polite, friendly and enthusiastic.

 
Rate of pay: £9.50 per hour 
 
Training: Welcome Heroes must attend one of the following training sessions: · Wednesday 31st August – 1-2pm or  Thursday 1st September – 1-2pm
 
Length of Contract: Varied across welcome season
 
Start date: 6th September (TBC)

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