Job Description:
You will be working with the University’s Student Support team in Student Services to provide non-medical help (NMH). This role will involve providing practical and mobility support to assist a student with a physical or sensory impairment to navigate around campus. This could include carrying books and equipment, opening doors, supporting students to use the library services and acting as a sighted guide for visually impaired students.
Responsibilities:
- Support students to navigate around the campus, carry books and study equipment and use the library facilities
- Use sighted guide techniques to help students find the best routes around campus
- Accompany a student to locate, scan and carry materials in the library
- Liaise with the Student Support team to organise and monitor support, providing sufficient notice if your availability changes
- Maintaining accurate records of support and confirmation of support hours
- Undertake relevant training, including Safeguarding and Health and Safety
- Engage with Continued Professional Development in line with the Disabled Students Allowance requirements (5 hours per year)
Candidate and Skills Requirements:
• Completed stage one (Level 5 and above) at the University of Derby
• Excellent interpersonal skills and experience of providing support for disabled people
• Knowledge of the University campus
• Well organised, reliable, punctual and respectful of professional boundaries
• Ability to communicate clearly, professionally and sensitively with all stakeholders
• Ability to maintain accurate records and ensure confidentiality as appropriate
• Good IT skills and experience of using the University’s Library systems
• A willingness to undertake training relevant to the role
Pay Rate: £12.98 per hour
Start Date: Support only required for this academic year and in term time.
Interview process required for this role
Interview date: Monday 17th November 2025 (If selected for an interview, please ensure you’re available to attend an in person interview)
Interview questions:
- Tell us about your experience of providing disability support relevant to this role.
- How do you ensure that deadlines are met with unexpected issues arise? How do you manage your time effectively?
- How would you ensure you maintain professional boundaries when providing disability support for our students?
- If you were supporting a new visually impaired student navigating the campus, how would you support them?